Byte Support

We want to help you find the answers to your questions as quickly as possible. Please review the options below to find the best fit for your current question or issue.

User & Admin Guides

The most comprehensive resource available to Byte users, the user and admin guides give you access to just about any function or process in Byte. Use the navigation menu or search field to quickly find information about the desired topic. 

To find the links to the Byte User Guide and Admin Guide, simply log into Byte and navigate to the Help menu. 

24/7 Byte Community

Quickly find answers to your questions with our easy knowledge base search field or visit the video training library to learn more about using your Byte LOS. 

Common Questions and Usage:

How to add new Byte users
Download Byte updates, release notes, API development packages, etc.

Video Training Library:

Quick Start Series – Initial configuration best practices
Byte 101 – perfect for new Byte users
Consumer Portal & eSign 
Role-based videos (Originator, Processor, Underwriter, Compliance, Admins)

Note: Support Tickets Requested Via The Byte Community Receive Top Priority Over Emailed Requests.

Contact Our US-Based
Support Team

Technical Support Hours:
6:30 am to 4:30 pm Pacific Time
Phone: 800-695-1008 x 2

When leaving a message for support after hours, please include the following information to help us expedite your solution:

– Your Name
– Company Name
– Byte User Number (located in BytePro under Help/Technical Support)
– Short description of the issue
– Best phone # to reach you

Email Byte Technical Support

Have questions? Please enter your information below or call (800) 695-1008 ext. 1.

We’re happy to help!

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